Frequently asked questions

1 Is the Brown Sugar Bear safe and how does it work?
The Brown Sugar Bear is made from a safe food clay that is heat-treated to a specific temperature. This allows the clay to absorb and retain moisture. The moisture within the clay will slowly release over 2 to 3 months at a consistent rate. The clay bear supplies moisture indefinitely to brown sugar. It can be soaked in clean water over and over again for repeated use.
2How long do you soak the Brown Sugar Bear?
Fully submerge the Brown Sugar Bear into a bowl of clean lukewarm water. Let the bear sit for approximately 20 minutes, remove it, and pat it dry with a paper towel or clean cloth.
3Is the Brown Sugar Bear able to keep moisture out of salt, spices, or other foods?
Yes, the Brown Sugar Bear can draw moisture out of salt, spices, crackers, pretzels, and chips. The Brown Sugar Bear needs to be completely dry before it can be used to draw moisture out of food products, so simply place a dry Sugar Bear in the airtight container with the ingredient.
4How long can the Brown Sugar Bear keep brown sugar soft?
The Brown Sugar Bear can keep brown sugar soft for approximately 2 to 3 months. If you notice that your brown sugar is hardening, simply soak the Brown Sugar Bear in clean water again for 20 minutes, remove, pat dry, and place it back in the brown sugar.
5I noticed my Brown Sugar turned white after I placed the Brown Sugar Bear™ in the container. Is this common?
No, this is not common. The excess moisture is washing the dark molasses from the sugar crystals leaving behind white sugar. In order to avoid this problem, ensure that after the soaking process, the Brown Sugar Bear is set on top of the brown sugar and not within the brown sugar.
6Why does Brown Sugar get hard?
Sugar crystals within the Brown Sugar are coated with a thin film of molasses. When the brown sugar is fresh, the film allows the sugar crystals to slide smoothly over each other ensuring the Brown Sugar is soft and malleable. When brown sugar is left exposed to air, the moisture within the coating of molasses evaporates and causes the sugar to harden.
7How does the Potwatcher work?
The Potwatcher is made from a food-safe clay material that is fired in an electric kiln at 1200 to1400 degrees Celsius. The Potwatcher works to prevent the formation of bubbles in the water at the bottom of the pot. The Potwatcher will make a chattering noise when the boiling process begins. The Potwatcher prevents the water from boiling over and causing a mess on the stovetop. Historically, natural rocks were used to perform a similar function.
8How do I clean the product?
To clean the Brown Sugar Bear and other softening products, simply boil them in hot water and pat dry with a paper towel or clean cloth. The Potwatcher can be cleaned in the dishwasher because it is non-porous. Do not use soap to clean the softening products so as to avoid unwanted residue left behind.
9Do you ship internationally?
Yes, please contact us directly via the contact form on the website and we will gladly answer any questions relating to shipping.